Tarikh / Date:
09 March 2024

Lokasi/ Venue:
StarXpo Kenanga, Kuala Lumpur

Masa / Time:
12 PM – 11 PM

Penganjur / Organiser:
Tribana Sdn Bhd (1484896-W)

• Setelah pembelian dibuat, anda akan menerima email E TICKET YANG MENGANDUNGI KOD QR. SILA PASTIKAN ANDA MELETAKKAN ALAMAT EMAIL YANG BETUL.
  Once the purchase is made you will receive an E-TICKET CONTAINING QR CODE in your email. PLEASE MAKE SURE YOU ENTER YOUR EMAIL ADDRESS CORRECTLY.
• Sekiranya anda membeli lebih dari satu tiket, KESEMUA QR CODE AKAN DIHANTAR KE EMAIL PEMBELI.
  If you are purchasing more than one ticket, ALL QR CODES WILL BE SENT TO PURCHASER’S EMAIL.
• Sekiranya anda TIDAK MENERIMA E-TICKET DALAM INBOX – Sila PERIKSA DALAM FOLDER SPAM dan PROMOTION dalam email anda.
  If you HAVE NOT RECEIVED YOUR E-TICKET IN INBOX – Please CHECK IN YOUR SPAM, AND PROMOTION FOLDER in your email.
• Sekiranya anda MASIH TIDAK MENERIMA E-TIKET MELALUI EMAIL SELEPAS 24 JAM, sila email kami di [email protected]. Semua email akan dijawab dalam masa 48 jam
  If you STILL HAVE NOT RECEIVE THE E-TICKET BY EMAIL AFTER 24 HOURS OF PURCHASE, Please email us at [email protected] . All email will be replied in 48 hours
• Anda hanya perlu TUNJUK KOD QR (tak perlu cetak, tunjuk di telefon pintar) untuk memasuki venue.
  You just have to SHOW E-TICKET (no need to print, just show it via smartphone) to REDEEM ENTRY to enter the venue.

1. Macam mana nak redeem wrist tag? How to redeem your wrist tag?

E-ticket akan dihantar ke email anda setelah membeli tiket. Tunjukkan QR code yang terdapat dalam e-ticket itu (tak perlu cetak, boleh tunjuk melalui telefon pintar), untuk discan di kaunter dan anda akan dibenarkan masuk.

An e-ticket has been sent to your email after purchasing the ticket. Show the QR code in the e-ticket (no need to print, show it on your phone) which will scanned at the counter.

2. Bolehkah saya tukar tangan untuk tiket? Can the ticket change hands?

Tidak boleh. Ini kerana setiap QR code mempunyai butiran anda. Sekiranya anda tidak dapat hadir dan ingin memberi tiket kepada orang lain, penganjur tidak bertanggungjawab sekiranya QR kod anda telah digunakan.

No. This is because each QR code has your details. If you want to give your ticket to somebody else, the organiser will not be responsible if your QR code has been used

3. Bolehkah anak kecik menghadiri konsert?

Kanak-kanak berusia bawah 7 tahun tidak dibenarkan menghadiri konsert. Mereka yang berumur 18 tahun kebawah hendaklah diiringi oleh ibu/bapa/penjaga.

Kids below the age of 7 are not allowed at the concert. Those who are 18 years old and below need to be accompanied by a parent/guardian.

4. Bolehkah saya merakam konsert?

Sebarang alatan rakaman foto dan video profesional (DSLR, GoPro, etc) tidak dibenarkan sama sekali . Anda boleh merakam atau mengambil foto menggunakan telefon asalkan tidak merakam sepanjang lagu atau konsert dan mengganggu ketenteraman penonton konsert lain.

Any professional photo and video recording equipment (DSLR, GoPro, etc.) is strictly prohibited. You may record or take photos using your phone as long as it does not disrupt the peace of other concert attendees and is not done throughout the entire song or concert.

DO’s:

1. Tiba awal: Rancang untuk tiba di tempat acara dengan lebih awal untuk mengelakkan ketinggalan sebarang bahagian persembahan. Ini juga memberi peluang untuk mencari tempat yang baik dan selesa.
   Arrive early: Plan to arrive at the venue ahead of time to avoid missing any part of the performance. This will also give you a chance to find a good spot and get settled in.
2. Ikuti arahan: Hormati dan patuhi peraturan yang ditetapkan oleh tempat acara. Ini mungkin termasuk sekatan terhadap makanan dan minuman dari luar, kawasan merokok, dan barang-barang yang dilarang. Kerjasama penting untuk keselamatan dan keselesaan semua.Follow venue guidelines: Respect and adhere to the rules and regulations set by the venue. These may include restrictions on outside food and drinks, smoking areas, and prohibited items. Cooperation is essential for everyone’s safety and enjoyment.
3. Berinteraksi dengan artis: Nyanyi bersama, berdansa, dan layan muzik. Tunjukkan penghargaan anda terhadap persembahan artis. Berkongsi tenaga positif dengan rakan penonton, menggalakkan rasa kebersamaan dan kegembiraan.
   Engage with the artists: Sing along, dance, and immerse yourself in the music. Show your appreciation for the artists’ performances. Share positive energy with fellow festival goers, fostering a sense of unity and excitement.
4. Jaga satu sama lain: Konsert juga tempat mencipta rasa komuniti. Jika anda melihat seseorang yang memerlukan bantuan atau dalam kesulitan, tawarkan bantuan atau beritahu kakitangan tempat atau pihak keselamatan. Kita boleh meningkatkan pengalaman dengan menyokong satu sama lain.
   Look out for each other: Festivals often create a sense of community. If you notice someone in need of help or in distress, offer assistance or alert the venue staff or security personnel. We can make the experience better by supporting one another.

DON’Ts:

1. Bertindak kasar dan agresif: Konsert merupakan tempat berseronok dan inklusif. Elakkan daripada terlibat dalam sebarang bentuk perilaku agresif atau keganasan, seperti bergaduh, bertolak, atau menyebabkan kecederaan kepada orang lain secara sengaja. Mari cipta persekitaran selamat untuk semua.
   Engage in aggressive behavior: Concerts are meant to be enjoyable and inclusive. Refrain from engaging in any form of aggressive or violent behavior, such as fighting, pushing, or purposefully causing harm to others. Let’s create a safe environment for everyone.
2. Menghalang pandangan orang lain: Elakkan daripada menghalang pandangan penonton konsert lain. Jangan angkat sebarang tanda besar, kamera, atau telefon pintar untuk jangka masa yang panjang. Hormati hak orang lain untuk menikmati persembahan sepenuhnya.
   Block others’ views: Avoid obstructing the view of fellow concert goers. Refrain from holding up large signs, cameras, or smartphones for an extended period. Respect others’ ability to fully enjoy the performance.
3. Merekod secara berlebihan: Walaupun merakam kenangan adalah sebahagian daripada pengalaman, rakaman berlebihan boleh mengganggu saat sekarang. Berhati-hati dengan aktiviti merakam anda dan elakkan daripada menghalang pandangan orang lain atau menjadi terlalu terpesona dengan merekod seluruh persembahan.
   Record excessively: While capturing memories is part of the experience, excessive recording can detract from the present moment. Be mindful of your recording activities and avoid blocking others’ views or becoming overly absorbed in recording the entire show.
4. Membaling sebarang objek: Jangan membaling objek seperti botol, cawan, atau sebarang item lain ke dalam kawasan penonton atau ke atas pentas. Perilaku sedemikian membahayakan keselamatan semua orang. Mari tumpukan perhatian kepada muzik dan artis.
   Throw objects: Do not throw objects such as bottles, cups, or any other items into the crowd or onto the stage. Such behavior poses a risk to everyone’s safety. Let’s keep the focus on the music and the artists.
5. Abai arahan keselamatan: Berikan perhatian kepada arahan keselamatan, pengumuman, atau prosedur kecemasan yang disediakan oleh kakitangan tempat. Kenali lokasi pintu kecemasan dan patuhi sebarang arahan kawalan kerumunan dalam situasi kecemasan.
   Ignore safety instructions: Pay attention to safety instructions, announcements, or emergency procedures provided by the venue staff. Familiarize yourself with the location of emergency exits and follow any crowd control instructions in case of an emergency.

BARANGAN TERLARANG/ PROHIBITED ITEMS:

1. Botol, gelas, senjata, laser, bunga api, mercun, dadah, rokok, vape.
   Bottles, glasses, weapons, lasers, firecrackers, pyrotechnics, flares, drugs, cigarettes, vape.

I) Ticketing and Entrance

All ticket sales are final. Tickets cannot be canceled, refunded for cash, or exchanged under any circumstances except if the event is canceled or postponed by the Event Organizer. In such cases, refunds will be subject to the Event Organizer’s terms and conditions.

Children below the age of 13 are not permitted to enter the concert.

Ticket holders must redeem their tickets to gain entry to the Concert.

The ticket holder must present the e-ticket/s (sent to their email after purchase) at the redemption counter.

The Event Organizer reserves the right to deny entry to ticket holders with tickets that are not genuine, purchased or obtained from unauthorized agents, or damaged.

Concert-goers are responsible for their own tickets. Lost tickets will not be replaced. Tickets or wristbands will NOT be reissued under any circumstances. Please note that those who lose their ticket or wristband at the Concert will be asked to leave the site or repurchase a ticket.

The ticket holder must adhere to all event rules, prohibitions, and directions provided by authorized personnel of the Event Organizer.

The Event Organizer has the right to:
Search your person and/or your possessions before allowing entry to the Concert or at any other time. Refusal to consent to a search will result in immediate refusal of entry or removal from the Concert Venue without a refund. Confiscate any Prohibited Items found in your possession and/or refuse you entry to, or remove you from, the Concert Venue if you are found with Prohibited Items in your possession. “Prohibited Items” include bottles, glass, weapons, gas bottles, lasers, fireworks, pyrotechnics, flares, animals, illicit drugs, cigarettes, vape, professional recording devices, and any object that the Organizer considers may be used in a dangerous or offensive manner. Confiscated Prohibited Items will not be returned.

Refuse entry to or remove from the premises any person behaving in an intoxicated, disorderly, aggressive, offensive, or dangerous manner, or in any manner that poses a potential threat to security or the smooth operation of the Concert. This includes, but is not limited to, individuals who are involved in crowd surfing, moshing, or slam dancing, causing injury or discomfort to others.

Refuse entry to, remove from the premises, and/or report to the authorities any person found to be in possession of, or apparently under the influence of illicit drugs.

Refuse entry and/or expel from the premises any person displaying unruly conduct and/or in violation of any venue and/or ticketing terms & conditions.

II) Changes and Cancellation

The Event Organizer reserves the right to cancel any tickets that have been resold or used by third parties in connection with other promotions, without a refund, and the ticket bearer may be denied admission.

The Event Organizer reserves the right to add, withdraw, or substitute artists and/or vary advertised programs, event times, and audience capacity without any prior notice or compensation to the ticket holder.

The Event Organizer reserves the right to cancel the Concert at any time due to a Force Majeure Event, which, in the Event Organizer’s sole discretion, makes it logistically impossible to continue the operation of the Concert. “Force Majeure Event” refers to anything beyond the Event Organizer’s reasonable control, including, but not limited to, fire, adverse weather, damage to the Concert Venue caused by adverse weather, rain, flood, drought, storm, lightning, act of God, explosion, sabotage, accident, labor disputes, council or police rulings, or war.

III) Copyright and Intellectual Property

The ticket holder grants the Event Organizer (and its assignees) the right to include the ticket holder’s image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmission, exhibition, simulcast, or reproduction made at the Concert in any medium or context for any purpose, including commercial or promotional purposes, without further authorization.

The Event Organizer retains all webcast/Internet rights to the Concert. Any live streams or broadcasts, whether for the Internet or otherwise, from the Concert must be specifically agreed to in advance with the Event Organizer. No one may transmit, broadcast, or communicate any live audio or audiovisual images from the Concert site without the prior written permission of the Event Organizer.

This prohibition includes performers and sponsors. Broadcasting, displaying, or communicating any live audio or audiovisual images (whether for personal, commercial, or other use) is expressly prohibited without the prior written permission of the Event Organizer.

IV) Safety, Loss, and Damage

Ticket holders consent to receive medical treatment that may be deemed advisable in the event of an injury, accident, or illness during the Concert. They affirmatively release the Event Organizer and all persons participating in such medical treatment from all responsibility for any such actions.

Ticket holders acknowledge and accept the risks and dangers inherent in a music Concert, including, but not limited to, the risk of serious injury and death. They understand that it is their responsibility to protect their safety and manage challenging situations that may arise. By choosing to attend the Concert, ticket holders do so at their own risk and waive any right to make claims for loss and injury.

Ticket holders must not cause damage to, improperly use, remove, steal, or tamper with any public facility or Concert infrastructure (“Concert Property”). They agree to be fully liable for any loss or damage to Concert Property or other damage caused.

To the fullest extent permitted by law, the Event Organizer does not accept any liability for the acts, omissions, or defaults of the Event Organizer or third parties providing services in connection with the Concert. This includes any liability for death, injury, damage, loss, delay, or additional expenses incurred by ticket holders at or in connection with the Concert.

The Event Organizer will not be held responsible for any loss or damage to property (including personal property such as tents, cars, bags, money, or other personal items) brought to or purchased at the Concert. This includes property left at the Concert venue following an emergency evacuation.

The Event Organizer does not accept liability for any injury, damage, loss, delay, or additional expenses incurred by ticket holder/s as a result of a Force Majeure Event (defined in clause 11), cancellation of the Concert due to a Force Majeure Event, or the shortening of the Concert due to a Force Majeure Event.